Avaya Call Reporting Desktop 1.0

Avaya Call Reporting Desktop is a companion application for Avaya phone systems that gives supervisors and teams real-time visibility into call activity, queues, and agent performance, along with fast access to historical reports. It helps contact centers and front-office teams monitor service levels, optimize staffing, and quickly troubleshoot call flows.

Key capabilities:

• Real-time dashboards and wallboards for queues, agents, and service metrics
• Historical reporting with flexible filters, scheduling, and export options
• Drill-down call detail (cradle-to-grave) to understand each interaction path
• Agent and supervisor tools to view and manage agent states and workload
• Threshold-based alerts and notifications to respond before SLAs slip
• Optional call search and playback when recording is licensed and enabled
• Role-based access to ensure the right people see the right data

Use it to track inbound and outbound performance, identify bottlenecks, and communicate live KPIs to teams. The desktop client is designed to be lightweight and secure, making it easy to deploy across teams while integrating with your Avaya environment. Feature availability may vary based on system configuration and licensing.

Avaya Call Reporting Desktop is developed by Avaya. The most popular version of this product among our users is 1.0. The name of the program executable file is ChronicallDesktop.exe.